FAQs & Troubleshooting
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HL-5380DN
182 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
5.
What is Brother iPrint&Scan?
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
8.
The printer prints unexpectedly or it prints garbage.
9.
"JAM MP TRAY" error appears on the LCD. What should I do?
10.
What can happen if the wrong paper is used in your machine.
11.
The printer status is Offline or Paused.
12.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
13.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
14.
Printouts have wrinkles or creases.
15.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
16.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
17.
I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
18.
Can I print from or scan to Android™ Smartphone?
19.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
20.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
21.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
22.
"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
23.
Printouts have a curl or wave.
24.
What is the recommended paper?
25.
What driver package format is supported by my Linux distribution?
26.
Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
27.
Use the Universal Printer Driver for PCL
28.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
29.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
30.
I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.