FAQs & Troubleshooting
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205 Results
- 1Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 2I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 3What is Brother iPrint&Scan?
- 4Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 5Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 6Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 7Print on labels and envelopes from the MP tray.
- 8The printer prints unexpectedly or it prints garbage.
- 9How do I clear Jam Rear/ Duplex?
- 10What kind of memory can I use?
- 11Printouts (envelopes) have creases.
- 12Printouts have wrinkles or creases.
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14The printed letters are slanted, positioned incorrectly.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Open the Control Panel (For Windows)
- 17I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Discover the MAC address of the Brother network card
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27I cannot print from my computer via network. (For Macintosh)
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29What is a "Generic PCL Driver"?
- 30Printouts have a curl or wave.
- 31Printouts have toner specks.
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33What driver package format is supported by my Linux distribution?
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39Delete print jobs from the print queue.
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I use AirPrint with my Brother machine?
- 42The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 43The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 44Supported models of Universal Printer Driver for PCL
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Windows 7 Support Information
- 47Can the network printer be setup both wired and wireless at the same time?
- 48I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 49What is WEP?
- 50What is Infrastructure mode?