FAQs & Troubleshooting
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181 Results
- 1Use the Universal Printer Driver for PCL
- 2Change the printer driver settings (Windows/macOS)
- 3The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 4How do I use the "Booklet Printing" feature?
- 5The printer status is Offline or Paused.
- 6What driver package format is supported by my Linux distribution?
- 7Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 8How to identify your Operating System (OS).
- 9Printouts have a curl or wave.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Delete print jobs from the print queue.
- 12Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 15How do I clear Jam Rear/ Duplex?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Cannot print after a Windows 10 update (June 2020)
- 18I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 25I cannot print from my computer via network. (For Windows)
- 26Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 27The printer prints unexpectedly or it prints garbage.
- 28In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 29How can I change the printer settings?
- 30What kind of paper can I use?
- 31What is the recommended paper?
- 32"Offline" appears on the Status Monitor.
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Verify the Brother machine connected to the Wired Network (For Windows)
- 35Black spots appear all over the page. (poor fixing)
- 36Print a Printer Settings page.
- 37I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 38What do the LED indications mean?
- 39How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Can I use AirPrint with my Brother machine?
- 48The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 49I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 50What is the Network Shared printing?