FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I print a Test page?
- 3What kind of memory can I use?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 6Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8How do I clear Jam Rear/ Duplex?
- 9How do I install additional memory?
- 10What driver package format is supported by my Linux distribution?
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Can I use AirPrint with my Brother machine?
- 13Printouts have a curl or wave.
- 14The printed letters are slanted, positioned incorrectly.
- 15Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 16Delete print jobs from the print queue.
- 17Change the printer driver settings (Windows/macOS)
- 18The printer prints unexpectedly or it prints garbage.
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 20Printouts (envelopes) have creases.
- 21Printouts have wrinkles or creases.
- 22What is the printable area per page?
- 23How do I install the Optional Tray Unit?
- 24I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 25I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 26How do I clear Jam MP Tray/ Tray1/ Tray2/ Tray3/ Inside?
- 27Lines appears across the page.
- 28White lines appear across the page.
- 29Replace the drum unit.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Print command (cupswrapper) (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Open the Status Monitor
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40Memory full
- 41What is a "Generic PCL Driver"?
- 42White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 43How do I use the "Booklet Printing" feature?
- 44What can happen if the wrong paper is used in your machine.
- 45Can I buy any MICR toner?
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49Print command (LPR) (Linux)
- 50What do the LED indications mean?