FAQs & Troubleshooting
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169 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2Use the Universal Printer Driver for PCL
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 7Can I print from DOS applications?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 10I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 11How can I change the printer settings?
- 12What kind of paper can I use?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 16In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22What do the LED indications mean?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24What is Brother iPrint&Scan?
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 27I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 28What kind of memory can I use?
- 29I cannot install the driver when using the Driver Install Tool. (Linux)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Protect your Brother machine against unauthorised access over the network
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35How to identify your Operating System (OS).
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Change the printer driver settings (Windows/macOS)
- 38The printer status is Offline or Paused.
- 39My Brother machine makes repeated clicking noises when I try to print.
- 40Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 41The printer prints unexpectedly or it prints garbage.
- 42Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 43What is APIPA?
- 44What are the expected yields of the consumables?
- 45Can I buy any MICR toner?
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 49Windows 7 Support Information
- 50When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)