FAQs & Troubleshooting
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139 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 5Can I print using the IPP protocol on Windows XP?
- 6What driver package format is supported by my Linux distribution?
- 7Functions supported in the Windows 7 built-in drivers
- 8I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11What is the Network Shared printing?
- 12I cannot print from my computer via USB.
- 13Change the printer driver settings (Windows/macOS)
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15Printouts have wrinkles or creases.
- 16Replace the drum unit.
- 17How do I change the print server password?
- 18Windows 10 Support Information
- 19I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 20The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Open the Control Panel (For Windows)
- 23Can I print from or scan to Android™ Smartphone?
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29What kind of paper can I use?
- 30Printouts have a curl or wave.
- 31What is UPnP and SSDP?
- 32I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 33What can happen if the wrong paper is used in your machine.
- 34How do I factory reset the print server?
- 35What is the printable area per page?
- 36What is the BRAdmin Professional software used for?
- 37The printed letters are slanted, positioned incorrectly.
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 41I cannot print from my computer via network. (For Windows)
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43How do I clear paper jams?
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49What is the difference between the toner cartridge and the drum unit?
- 50How to identify your Operating System (OS).