FAQs & Troubleshooting
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149 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The printer status is Offline or Paused.
- 3What kind of paper can I use?
- 4Delete print jobs from the print queue.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9What is a "Generic PCL Driver"?
- 10How do I factory reset the print server?
- 11How do I clear paper jams?
- 12To install the printer driver easily using a tool. (Linux)
- 13Can I print from or scan to Android™ Smartphone?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 16Does NC-2200w work with Windows Vista?
- 17The printer prints unexpectedly or it prints garbage.
- 18I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 19The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 20What is the BRAdmin Professional software used for?
- 21How do I change the print server password?
- 22The printed letters are slanted, positioned incorrectly.
- 23When printing with monochrome laser printer, the print position shifts. (Linux)
- 24Windows 7 Support Information
- 25I cannot update the firmware.
- 26The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 27How can I clean the inside of the printer?
- 28The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 29I cannot print from my computer via USB.
- 30What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 31When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 32How can I change the printer settings?
- 33Can I print using the IPP protocol on Windows XP?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Large characters are printed incorrectly. (Linux)
- 36I want to print using CUPS while keeping SELinux enabled. (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40The printer does not feed paper from the manual feed slot.
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 43What is APIPA?
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46Print command (LPR) (Linux)
- 47Windows 10 Support Information
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50How to identify your Operating System (OS).