FAQs & Troubleshooting
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134 Results
- 1When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 2What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 3Can I print using only the black ink cartridge when the Color cartridges have run out?
- 4I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5Do I need a telephone line to send and receive faxes with my Brother machine?
- 6"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What driver package format is supported by my Linux distribution?
- 10How to identify your Operating System (OS).
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12The keys on the control panel do not respond.
- 13How do I clear the message "MFC is Busy" or "Connect Failure"?
- 14I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 18Large characters are printed incorrectly. (Linux)
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 21How do I clear the message "Check Paper" from my Brother machine's LCD?
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23How can I clear the "INK EMPTY" message?
- 24I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 25How do I store received faxes into my Brother machine's memory?
- 26The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 27I cannot install the driver when using the Driver Install Tool. (Linux)
- 28All print jobs are aborted and nothing is printed. (Linux)
- 29I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 30Pre-Required Procedures (Linux)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32Delete print jobs from the print queue.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Can I print from or scan to Android™ Smartphone?
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36How do I clear a Machine Error 41, ME41 from the display?
- 37I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 39How can I re-install the drivers?
- 40Is there any way to view how much ink is remaining?
- 41Can I reduce the size of a received fax on this machine?
- 42"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 43My FAX/MFC will not Dial. Why?
- 44What does "COMM.ERROR" on the LCD display mean?
- 45The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 46Uninstall the drivers (Windows)
- 47When I print images, the quality is not good (Linux)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Open the Control Panel (For Windows)