FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The scan speed is too slow.
- 3My scanner is connected but it will not feed my document or do anything else.
- 4How to identify your Operating System (OS).
- 5Change the image settings. (Using DSmobileCapture)
- 6Operation system return error
- 7Cannot find the scanner (Error Code 2019: Initialization Failed)
- 8Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 9I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 10I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 11Duplex scanning cannot be performed.
- 12My scanner gets warm.
- 13Paper suitable for scanning
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Scan using XSane or GIMP (Linux)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 20I do not have or lost the black and white calibration sheet.
- 21Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 22Change the paper settings. (Using DSmobileCapture)
- 23Loading the Carrier Sheet.
- 24OCR feature does not work.
- 25My computer does not recognize the scanner when it is connected via the USB cable.
- 26Driver busy
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 29Can I print from or scan to Android™ Smartphone?
- 30A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 31Command List of brscan. (Linux)
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33The file size is too large.
- 34The scan quality is poor.
- 35Calibration failed. Please reboot the machine.
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37Uninstall the scanner drivers (OS X 10.10 or greater).
- 38Uninstall the scanner driver (Windows).
- 39Uninstall Scan-key-tool. (Linux)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Install Presto!® BizCard® onto Windows 10.
- 42Scan a document longer than 35.6 cm (14 inches).
- 43Bleed-through is seen in the scanned image.
- 44My scanned image is missing.
- 45My scanner does not turn on.
- 46Calibrate your scanner.
- 47Delete a network scanner entry. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Install PaperPort™ 12SE onto Windows 10.
- 50Windows 10 Support Information