FAQs & Troubleshooting
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266 Results
- 1I can print but cannot scan via network. (For Mac)
- 2How to identify your Operating System (OS).
- 3I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 4Printouts have wrinkles.
- 5Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 9Uninstall printer drivers (Linux)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Check the Node Name of the Brother machine
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Jam Rear
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Adjust color settings by using the custom setting in the printer driver
- 18The printer status is Offline or Paused.
- 19Printouts are curled or wavy.
- 20Replace Toner
- 21Can I print on transparencies e.g. for overhead projectors?
- 22Can I print from or scan to Android™ Smartphone?
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Print on plain paper or bond paper from the Manual feed slot
- 34Can I use AirPrint with my Brother machine?
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 37No Paper
- 38Carry out calibration to improve the color density
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40The toner does not fix to paper well. (Poor fixing)
- 41Jam Inside
- 42Jam Tray
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Reset the network settings to the factory default (video instructions).
- 46Turn the Toner Save Mode on or off.
- 47Configure scan settings without administrator privileges (Linux)
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49I cannot print from my computer via USB.
- 50Print the Network Configuration List