FAQs & Troubleshooting
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184 Results
- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 9Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14How do I install additional memory?
- 15I'm using Macintosh®. What are the settings in the Scanner window used for?
- 16Pre-Required Procedures (Linux)
- 17What can happen if the wrong paper is used in your machine.
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 21Is my Brother machine compatible with third party print servers?
- 22I updated the Web BRAdmin and cannot enable the logging function.
- 23Scan a document from the Windows Vista Photo Gallery
- 24How do I improve the copy quality?
- 25Open the Control Panel (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I cannot print from my computer via network. (For Macintosh)
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30Print on both sides of a page. (2-sided/Duplex)
- 31When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33How do I clear the message "MFC is Busy" or "Connect Failure"?
- 34I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 35To install the printer driver easily using a tool. (Linux)
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 38Does NC-2200w work with Windows Vista?
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 41When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43Why does the display read "Cover Open"?
- 44I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)