FAQs & Troubleshooting
Popular |
235 Results
- 1Load paper.
- 2Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5Protect your Brother machine against unauthorised access over the network
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Change the printer driver settings (Windows/macOS)
- 8Can I print using the IPP protocol on Windows XP?
- 9Which E-mail packages are compatible with ControlCenter3?
- 10I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 11Replace the toner cartridge
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Load envelopes, labels, or thick paper into the manual feed slot.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16Scan using XSane or GIMP (Linux)
- 17I can print but cannot scan via network. (For Windows)
- 18I updated the Web BRAdmin and cannot enable the logging function.
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 21Replace the drum unit.
- 22My Brother machine misfeeds paper.
- 23What driver package format is supported by my Linux distribution?
- 24Can I print from or scan to Android™ Smartphone?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Scan and save a document in PDF format (Scan to File)
- 27I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 30Does NC-2200w work with Windows Vista?
- 31When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 32"Paper Jam Rear" error appears on the LCD. What should I do?
- 33Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 36What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 37When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 38The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 39I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41Scan a document from the Windows Vista Photo Gallery
- 42My Brother machine has no power.
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46How to identify your Operating System (OS).
- 47The printer status is Offline or Paused.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 50When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?