FAQs & Troubleshooting
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294 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3How can I print, fax, copy and scan using A3/Ledger size paper?
- 4Scan and save a document in PDF format (Scan to File)
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 10What driver package format is supported by my Linux distribution?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13The edge of glossy paper is smudged.
- 14Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17What is Brother iPrint&Scan?
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19How do I know which side up my photo paper should be in the tray?
- 20How do I load envelopes into my machine?
- 21Load paper in the paper tray
- 22When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 23I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The printer status is Offline or Paused.
- 28Windows 7 Support Information
- 29Replace Ink
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34How to identify your Operating System (OS).
- 35Can I print from or scan to Android™ Smartphone?
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39When I print, the pages are smudged with ink. What should I do?
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41The keys on the control panel do not respond.
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.