FAQs & Troubleshooting
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DCP-6690CW
294 Results
1.
Scan multiple pages into one file instead of each scan being saved as a separate file.
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
How can I print, fax, copy and scan using A3/Ledger size paper?
4.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
5.
Scan and save a document in PDF format (Scan to File)
6.
One or more of my colors are not printing (blank). What can I do?
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
9.
The edge of glossy paper is smudged.
10.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
11.
Paper jams or ink trace (smudges) occur when feeding A3 paper.
12.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
13.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
14.
What is Brother iPrint&Scan?
15.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
16.
Can I print from and scan to iPhone, iPod touch and iPad?
17.
How do I know which side up my photo paper should be in the tray?
18.
How do I load envelopes into my machine?
19.
Load paper in the paper tray
20.
When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
21.
I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
22.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
23.
What driver package format is supported by my Linux distribution?
24.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
25.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
26.
Windows 7 Support Information
27.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
28.
Replace Ink
29.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
30.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)