FAQs & Troubleshooting
Popular |
231 Results
- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2I cannot make borderless prints.
- 3I cannot remove red-eye.
- 4Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can third party ink be used to refill the ink cartridges?
- 7Windows 10 Support Information
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Scan and save a document in PDF format (Scan to File)
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11Cannot print after a Windows 10 update (June 2020)
- 12Open the Status Monitor
- 13I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15How do I load paper?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17What driver package format is supported by my Linux distribution?
- 18Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20The printer status is Offline or Paused.
- 21Which E-mail packages are compatible with ControlCenter3?
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23One or more of my colors are not printing (blank). What can I do?
- 24I'm unable to access the memory (media) card in the media slot. What can I do?
- 25I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27When I print images, the quality is not good (Linux)
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29Pre-Required Procedures (Linux)
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Delete print jobs from the print queue.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33How to identify your Operating System (OS).
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 41Scan a document from a Windows Vista application
- 42Where is the USB port on the machine?
- 43Is there a way to view how much ink is remaining?
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45Configure the Scan to Email Feature (Linux)
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47Command List of brscan. (Linux)
- 48All print jobs are aborted and nothing is printed. (Linux)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50Can I print from or scan to Android™ Smartphone?