FAQs & Troubleshooting
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271 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Load paper in the paper tray
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13How do I know which side up my photo paper should be in the tray?
- 14The printer status is Offline or Paused.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17Delete print jobs from the print queue.
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22Can third party ink be used to refill the ink cartridges?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Replace Ink
- 28Where can I get FaceFilter Studio and what can I do with this application?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Protect your Brother machine against unauthorised access over the network
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Can I use AirPrint with my Brother machine?
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Change the printer driver settings (Windows/macOS)
- 40Scan and save a document in PDF format (Scan to File)
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43Where is the USB port on the machine?
- 44How do I factory reset the network settings?
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46How do I load envelopes into my machine?
- 47Where can I find my Brother machine's serial number?
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49How to identify your Operating System (OS).
- 50Locate files scanned with ControlCenter3 (For Windows)