FAQs & Troubleshooting
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213 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Ink
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Scan and save a document in PDF format (Scan to File)
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9One or more of my colors are not printing (blank). What can I do?
- 10What driver package format is supported by my Linux distribution?
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13Paper Jam
- 14How do I load envelopes into my machine?
- 15Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19How do I know which side up my photo paper should be in the tray?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29The printer status is Offline or Paused.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 33I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 34Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 35Configure scan settings without administrator privileges (Linux)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Can I use AirPrint with my Brother machine?
- 40How to identify your Operating System (OS).
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42Where can I get FaceFilter Studio and what can I do with this application?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44When I scan a document using ControlCenter, the scanned file size is too big.
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46"Offline" appears on the Status Monitor.
- 47Change the printer driver settings (Windows/macOS)
- 48When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50Is my Brother machine compatible with Windows Vista?