FAQs & Troubleshooting
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194 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The edge of glossy paper is smudged.
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7Can I print using only the black ink cartridge when the Color cartridges have run out?
- 8I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10How do I load paper?
- 11Configure scan settings without administrator privileges (Linux)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17One or more of my colors are not printing (blank). What can I do?
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Scan using XSane or GIMP (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24I cannot make borderless prints.
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26How do I clear the message "PAPER JAM" from the display?
- 27Why can't I print when an ink cartridge is empty?
- 28I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 29When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 30I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 31What driver package format is supported by my Linux distribution?
- 32When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 33Command List of brscan. (Linux)
- 34Delete print jobs from the print queue.
- 35The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 36Can I use AirPrint with my Brother machine?
- 37How to identify your Operating System (OS).
- 38Can I print from or scan to Android™ Smartphone?
- 39Change the printer driver settings (Windows/macOS)
- 40Windows 7 Support Information
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42When I print photos, the color quality is not good.
- 43Where can I get FaceFilter Studio and what can I do with this application?
- 44I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47Scan a document in Mac OS X 10.7.
- 48When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?