FAQs & Troubleshooting
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207 Results
- 1What driver package format is supported by my Linux distribution?
- 2The printer status is Offline or Paused.
- 3Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 4When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 5How to identify your Operating System (OS).
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Cannot print after a Windows 10 update (June 2020)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Change the printer driver settings (Windows/macOS)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12I cannot print from my computer via USB.
- 13When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 18I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 19When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22After I installed Sun JavaVM, some applications will not work correctly.
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24How do I clean the Scanner to improve the copy or fax quality?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26Windows 10 Support Information
- 27Can I print from or scan to Android™ Smartphone?
- 28The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 31When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 32What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 33What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 34Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 35Configure the Scan to Email Feature (Linux)
- 36I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 37Large characters are printed incorrectly. (Linux)
- 38When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 39When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Check the firmware version.
- 46Delete print jobs from the print queue.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48When I scan a document using ControlCenter, the scanned file size is too big.
- 49Windows 7 Support Information
- 50I cannot scan via USB. (Mac OS X)