FAQs & Troubleshooting
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204 Results
- 1When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 2I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 6How do I clear Machine Error 46?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 9What driver package format is supported by my Linux distribution?
- 10The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19I'm using Macintosh®. What are the settings in the Scanner window used for?
- 20I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 21My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 22Open the Control Panel (For Windows)
- 23The keys on the control panel do not respond.
- 24The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26Delete print jobs from the print queue.
- 27The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 28Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 32I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 33How do I print on an envelope?
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 36Images of the thumbnail page from the media (memory) card won't print.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Configure and use the Scan Key Tool (Linux)
- 39I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 40I cannot scan when using SELinux (Security-Enhanced Linux)
- 41Uninstall printer drivers (Linux)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Scan and save a document in PDF format (Scan to File)
- 46I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 49"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 50When printing from my Apple Mac OS 10.x the print is coming out mirrored.