FAQs & Troubleshooting
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161 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2How do I transfer label or slip templates?
- 3While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 4The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 5How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 6The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9Installing the LPR driver and CUPS wrapper driver (Linux®)
- 10I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 11Can I print from any software other than P-touch Editor? (for Windows)
- 12The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 13The top and base layers of the laminated tape are misaligned.
- 14I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 15How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 16How do I change the language setting? (P-touch Editor Lite LAN)
- 17What is the Label List? (P-touch Editor 5.x for Windows)
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19How to share your printer in Windows 7 in a network-shared environment.
- 20Uninstalling the printer drivers (Linux®)
- 21Adding a custom media size for continuous tape / roll (Linux®)
- 22Can my printer use TZ/TZe tapes?
- 23Can I directly operate my printer from a self-developed application software and print a label?
- 24How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 25My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 26Printing is not possible. (USB connection)
- 27Printing is not possible. (P-touch Editor 5.0 for Mac)
- 28Where can I download the latest P-touch Editor for Mac?
- 29I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 30I cannot print from the client computer to the printer on the print server. (Linux®)
- 31How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 32The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 33I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 34All print jobs have been cancelled and nothing can be printed. (Linux®)
- 35I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 36Some of the print options in OpenOffice do not work. (Linux®)
- 37Creating a label with GIMP (Linux®)
- 38How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39How to open the Devices and Printers window
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41The tape got jammed or stuck in the printer.
- 42How to identify the printer's firmware version
- 43I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45When I print many continuous labels, part of the label data is printed twice.
- 46How do I change the setting of "mm" and "inches"? (P-touch Editor Lite LAN)
- 47How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 48When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 49The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 50How do I create an Address Label? (P-touch Editor 5.x for Windows)