FAQs & Troubleshooting
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152 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I transfer label or slip templates?
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4Where can I find my Brother printer's serial number?
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Adding a custom media size for continuous tape / roll (Linux®)
- 7How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 8Printing is not possible. (P-touch Editor 5.0 for Mac)
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10How to identify the printer's firmware version
- 11How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 12Printing is not possible. (USB connection)
- 13Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 14How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 15The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 16P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 17How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 20Printing is not possible. (P-touch Editor5.3 for Mac)
- 21The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 22The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 23Can I print from any software other than P-touch Editor? (for Windows)
- 24How to identify your Operating System (OS) for Windows or Mac
- 25What is the Label List? (P-touch Editor 5.x for Windows)
- 26The driver installation finished successfully but I cannot print. (Linux®)
- 27Print free-length labels with the set length (Linux®)
- 28Some of the print options in OpenOffice do not work. (Linux®)
- 29Creating a label with GIMP (Linux®)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 33I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 34The top and base layers of the laminated tape are misaligned.
- 35The paper settings specified from the server computer are not reflected on the client computer.
- 36My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 39How is the print head cleaning cassette used?
- 40The message "Appropriate cassette not installed." is displayed. What should I do?
- 41I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 42While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 43I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 44How do I print with continuous half cut? (Crack and peel)
- 45Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 46My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 47I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 48I cannot save the edited text file. (Linux®)
- 49I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 50Installing the LPR driver and CUPS wrapper driver (Linux®)