FAQs & Troubleshooting
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153 Results
- 1Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5Can I print from any software other than P-touch Editor? (for Windows)
- 6The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 7Uninstalling the printer drivers (Linux®)
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 10Can I directly operate my printer from a self-developed application software and print a label?
- 11I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 12The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 13How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 14Printing is not possible. (P-touch Editor5.3 for Mac)
- 15I cannot discover the product with the configuration utility.
- 16How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 17Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 18Share your printer in Windows 7 in a network-shared environment.
- 19I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21The message "Appropriate cassette not installed." is displayed. What should I do?
- 22I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 23Where can I find my Brother printer's serial number?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 26How do I create name badges by joining "First Name" and "Last Name" fields together?
- 27Printing is not possible. (USB connection)
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 29Adding a custom media size for continuous tape / roll (Linux®)
- 30Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 31Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35I can no longer print from my computer, even though I was able to print previously.
- 36How do I reset the PS-9000 to factory default settings?
- 37I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 38Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 39I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 40Some of the print options in OpenOffice do not work. (Linux®)
- 41Creating a label with OpenOffice (Linux®)
- 42When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 43How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 44The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 45The top and base layers of the laminated tape are misaligned.
- 46How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 47When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 48My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 49How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 50How to use a 9/64" (3.5 mm) wide tape