FAQs & Troubleshooting
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PT-9500PC
153 Results
1.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
2.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
3.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
4.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
5.
Can I print from any software other than P-touch Editor? (for Windows)
6.
The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
7.
Uninstalling the printer drivers (Linux®)
8.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
9.
I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
10.
Can I directly operate my printer from a self-developed application software and print a label?
11.
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
12.
The printing date/time is not printed. (P-touch Editor 5.x for Windows)
13.
How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
14.
Printing is not possible. (P-touch Editor5.3 for Mac)
15.
I cannot discover the product with the configuration utility.
16.
How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
17.
Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
18.
Share your printer in Windows 7 in a network-shared environment.
19.
I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
20.
How to identify your Operating System (OS) for Windows or Mac
21.
The message "Appropriate cassette not installed." is displayed. What should I do?
22.
I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
23.
Where can I find my Brother printer's serial number?
24.
I cannot save a file downloaded from the Brother support website (For Windows)
25.
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
26.
How do I create name badges by joining "First Name" and "Last Name" fields together?
27.
Printing is not possible. (USB connection)
28.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
29.
Adding a custom media size for continuous tape / roll (Linux®)
30.
Is it possible to connect more than one Brother machine to my computer? (Linux®)