FAQs & Troubleshooting
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302 Results
- 1The printer status is Offline or Paused.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Set up your Brother machine on a wireless network.
- 4Paper Jam
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6No Paper Fed
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I can print but cannot scan via network. (For Windows)
- 12Forward a fax to another fax machine when my machine has a mechanical problem.
- 13The scanner cover support has come off. (With Video Instructions)
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Install Starter Ink
- 16Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 17Replace Ink
- 18Easy Scan to E-mail
- 19I cannot make borderless prints.
- 20Out of Memory
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Load paper in the paper tray
- 27I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Out of Fax Memory
- 30Unable to Print 3X
- 31Unable to Print XX
- 32Use voice mail on the same line as my Brother machine.
- 33I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 34One or more of my colors are not printing (blank).
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Delete print jobs from the print queue.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 42My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 43Cannot Detect
- 44Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 45Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 46When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48Scan a document into PaperPort™ using the TWAIN driver
- 49Improve poor print quality.
- 50Why doesn't the machine answer when receiving a call?