FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Stop my Brother machine from automatically redialing a number.
- 4Delete numbers stored in my Brother machine's Caller ID History.
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 7Can I print from or scan to Android™ Smartphone?
- 8No Paper Fed
- 9One or more of my colors are not printing (blank). What can I do?
- 10Paper Jam
- 11Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 12Load paper in the paper tray
- 13I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 14ControlCenter3 displays a blank screen at startup (Windows)
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16How do I know which receive mode to select?
- 17How do I know which side up my photo paper should be in the tray?
- 18Scan and save a document in PDF format (Scan to File)
- 19Can I use voice mail on the same line as my Brother machine?
- 20Uninstall the scanner driver. (Linux)
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 23The edge of glossy paper is smudged.
- 24Which E-mail packages are compatible with ControlCenter3?
- 25What is Distinctive Ring and how do I program it?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27What driver package format is supported by my Linux distribution?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30When printing documents the characters appear ghosted, blurry, or doubled.
- 31Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 32Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34I can receive a fax, but cannot receive a telephone call.
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38When I print, the pages are smudged with ink. What should I do?
- 39Where can I find my Brother machine's serial number?
- 40Uninstall the Brother Software and Drivers (Windows)
- 41Install FaceFilter Studio onto Windows 10.
- 42How do I clear the message "Cannot Detect" from the display?
- 43Scan a document in Mac OS X 10.7.
- 44What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 45I cannot send a fax using PC-FAX (Windows 10)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.