FAQs & Troubleshooting
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303 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2The printer status is Offline or Paused.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Pre-Required Procedures (Linux)
- 6What is the suffix and prefix for the Fax to Server feature?
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8Scan and save a document in PDF format (Scan to File)
- 9Can I use voice mail on the same line as my Brother machine?
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 17I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 18Delete print jobs from the print queue.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21I can print but cannot scan via network. (For Mac)
- 22How do I clear the message "No Paper" from the display?
- 23I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 24Make a two-sided copy. (Duplex)
- 25When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 26How do I clear the message "Paper Jam Inside" from the LCD display?
- 27How do I factory reset the print server?
- 28How do I install additional memory?
- 29I'm using Macintosh®. What are the settings in the Scanner window used for?
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35Can I print a list of my Brother machine's current settings?
- 36The keys on the control panel do not respond.
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Cannot print after a Windows 10 update (June 2020)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42Protect your Brother machine against unauthorised access over the network
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49How to identify your Operating System (OS).
- 50I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.