FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4I'm using Macintosh®. What are the settings in the Scanner window used for?
- 5Can I print from or scan to Android™ Smartphone?
- 6I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8How do I program the date and time?
- 9Delete print jobs from the print queue.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 12I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14How do I store received faxes in memory?
- 15I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 16Open the Control Panel (For Windows)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I cannot print from my computer via USB.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 20Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 26Functions supported in the Windows 7 built-in drivers
- 27Check the IP addresses of your PC and the Brother machine
- 28I can receive a fax, but cannot receive a telephone call.
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 31Scan a document using "Scanner and Camera Wizard" in Windows XP
- 32Scan an image and insert it in a Windows XP application
- 33Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 34How do I print the received faxes that are stored in memory? (Fax Storage)
- 35How do I replace the Ink Cartridge?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37What is the BRAdmin Professional software used for?
- 38I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42Windows 10 Support Information
- 43I cannot print from my computer via network. (For Macintosh)
- 44Why doesn't my Brother machine have a dial tone?
- 45How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47How do I clear a Machine Error 41, ME41 from the display?
- 48Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 49Scan a document from a Windows XP application
- 50The keys on the control panel do not respond.