FAQs & Troubleshooting
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135 Results
- 1How do I print a Test page?
- 2Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Delete print jobs from the print queue.
- 6Can I use AirPrint with my Brother machine?
- 7Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 8What kind of paper can I use?
- 9How do I install additional memory?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12The printer status is Offline or Paused.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14How do I clear Jam Rear/ Duplex?
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 20How do I install the Optional Tray Unit?
- 21Uninstall the drivers. (Mac OS X 10.5)
- 22What driver package format is supported by my Linux distribution?
- 23"Offline" appears on the Status Monitor.
- 24How to identify your Operating System (OS).
- 25I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 26How can I clean the inside of the printer?
- 27How can I clean the corona wire of the drum unit?
- 28Can I print from DOS applications?
- 29What are the expected yields of the consumables?
- 30What is the printable area per page?
- 31What is the recommended paper?
- 32Replace the toner cartridge
- 33Pre-Required Procedures (Linux)
- 34I cannot print from my computer via USB.
- 35Windows 7 Support Information
- 36How do I clean the paper pick-up roller?
- 37In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38Memory full
- 39Replace the drum unit.
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Change the printer driver settings (Windows/macOS)
- 44My Brother machine misfeeds paper.
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46Print overrun
- 47Drum End Soon
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49Printouts have toner specks.
- 50Printouts have wrinkles or creases.