FAQs & Troubleshooting
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266 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The printer status is Offline or Paused.
- 7I can print but cannot scan via network. (For Mac)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Adjust color settings by using the custom setting in the printer driver
- 11Scan and save a document in PDF format (Scan to File)
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Turn the Toner Save Mode on or off.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17Can I use AirPrint with my Brother machine?
- 18Can I print from or scan to Android™ Smartphone?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20Reset the network settings to the factory default (video instructions available)
- 21Replace Toner
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25How to identify your Operating System (OS).
- 26I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Drums End Soon/ Drum End Soon(X)
- 31Jam Rear
- 32Jam Inside
- 33Print on envelopes, labels or thick paper from the Manual feed slot
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35What is the difference between the toner cartridge and the drum unit?
- 36Clean the corona wire
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 42The paper is skewed when it's printed.
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 46I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48Document Jam
- 49When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)