FAQs & Troubleshooting
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235 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"Paper Jam Rear" error appears on the LCD. What should I do?
- 3"Document Jam" error appears on the LCD. What should I do?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Delete print jobs from the print queue.
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Load envelopes, labels, or thick paper into the manual feed slot.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Does NC-2200w work with Windows Vista?
- 11Which E-mail packages are compatible with ControlCenter3?
- 12When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 13I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16Protect your Brother machine against unauthorised access over the network
- 17How to identify your Operating System (OS).
- 18I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 19The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 20Change the printer driver settings (Windows/macOS)
- 21The printer status is Offline or Paused.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 23I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 24"Paper Jam Inside" error appears on the LCD. What should I do?
- 25When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 26Printing on thick paper or transparencies.
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 29What driver package format is supported by my Linux distribution?
- 30I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 31Important points for specifying the scan area (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Open the Control Panel (For Windows)
- 36Can I print from or scan to Android™ Smartphone?
- 37I cannot print from my computer via USB.
- 38When I scan a document using ControlCenter, the scanned file size is too big.
- 39Scan and save a document in PDF format (Scan to File)
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41How do I load legal size paper in the paper tray?
- 42Scan a document from a Windows Vista application
- 43Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 44Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 47When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50Configure scan settings without administrator privileges (Linux)