FAQs & Troubleshooting
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302 Results
- 1Paper Jam
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 5The printer status is Offline or Paused.
- 6Install Starter Ink
- 7When I print, the pages are smudged with ink.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10I can print but cannot scan via network. (For Windows)
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14How to identify your Operating System (OS).
- 15Ink Low
- 16Easy Scan to E-mail
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Cannot Detect
- 19Replace Ink
- 20Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 21I can print but cannot scan via network. (For Mac)
- 22One or more of my colors are not printing (blank).
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25No Paper Fed
- 26Improve poor print quality.
- 27Set up your Brother machine on a wireless network.
- 28Printing/ Scanning with a mobile device
- 29When I print photos, the color quality is not good.
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31"Offline" appears on the Status Monitor.
- 32What is Brother iPrint&Scan?
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34The scanner cover support has come off. (With Video Instructions)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Unable to Scan AX
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39Connect your Brother machine to your mobile device via a wireless router or access point.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42I cannot make borderless prints.
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Unable to Print XX
- 45Out of Memory
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Change the printer driver settings (Windows/macOS)
- 49No Ink Cartridge
- 50Cover is Open