FAQs & Troubleshooting
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MFC-J470DW
302 Results
1.
Paper Jam
2.
I still receive the error message "Paper Jam" after I removed the jammed paper.
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
5.
The printer status is Offline or Paused.
6.
Install Starter Ink
7.
When I print, the pages are smudged with ink.
8.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
9.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
10.
I can print but cannot scan via network. (For Windows)
11.
Print using only the black ink cartridge when the Color cartridges have run out.
12.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
13.
I cannot print using my Brother machine on a wireless network (Windows)
14.
How to identify your Operating System (OS).
15.
Ink Low
16.
Easy Scan to E-mail
17.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
18.
Cannot Detect
19.
Replace Ink
20.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
21.
I can print but cannot scan via network. (For Mac)
22.
One or more of my colors are not printing (blank).
23.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
24.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
25.
No Paper Fed
26.
Improve poor print quality.
27.
Set up your Brother machine on a wireless network.
28.
Printing/ Scanning with a mobile device
29.
When I print photos, the color quality is not good.
30.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)