FAQs & Troubleshooting
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222 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 2Does NC-2200w work with Windows Vista?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4How to identify your Operating System (OS).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 10What can happen if the wrong paper is used in your machine.
- 11Replace the toner cartridge.
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13Important points for specifying the scan area (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Print command (LPR) (Linux)
- 16When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 17Windows 10 Support Information
- 18What is the difference between the toner cartridge and the drum unit?
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20Change the printer driver settings (Windows/macOS)
- 21The printer status is Offline or Paused.
- 22Functions supported in the Windows 7 built-in drivers
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 25Can I print from DOS applications?
- 26Replace the drum unit.
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 29How do I factory reset the print server?
- 30How do I install the Optional Tray Module?
- 31Can I buy any MICR toner?
- 32Print the Network Configuration page
- 33What driver package format is supported by my Linux distribution?
- 34When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 35I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 36Pre-Required Procedures (Linux)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 40Configure and use the Scan Key Tool (Linux)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Uninstall printer drivers (Linux)
- 45Delete print jobs from the print queue.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49I cannot print from my computer via network. (For Macintosh)
- 50I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.