FAQs & Troubleshooting
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186 Results
- 1How to identify your Operating System (OS).
- 2I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4To install the printer driver easily using a tool. (Linux)
- 5The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7I cannot print from my computer via USB.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What driver package format is supported by my Linux distribution?
- 10Pre-Required Procedures (Linux)
- 11Can I print from or scan to Android™ Smartphone?
- 12"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 15I installed scan-key-tool, but it does not work. (Linux)
- 16Cannot print after a Windows 10 update (June 2020)
- 17The driver installation finished successfully but I cannot print. (Linux)
- 18I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 21The printer status is Offline or Paused.
- 22Is my Brother machine compatible with third party print servers?
- 23Can I print using only the black ink cartridge when the Color cartridges have run out?
- 24When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 25I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 28What is Distinctive Ring and how do I program it?
- 29Is there any way to view how much ink is remaining?
- 30I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 31When trying to print from Mac OS® X the print queue is stopped.
- 32Can I still receive faxes or calls when the machine is switched off?
- 33I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Send a fax using PC-FAX with LPD/LPRng (Linux)
- 36I cannot scan via USB. (Mac OS X)
- 37How do I clear the message "Check Paper" from my Brother machine's LCD?
- 38How do I clear a Machine Error 41, ME41 from the display?
- 39The keys on the control panel do not respond.
- 40How can I clear the "PLS OPEN COVER" error message on LCD?
- 41"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 42What does "MACHINE ERROR XX" mean?
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45Configure and use PC-FAX (CUPS) (Linux)
- 46When I print images, the quality is not good (Linux)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48Delete a network scanner entry. (Linux)
- 49Windows 10 Support Information
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)