FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print on both sides of the paper.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5How to identify your Operating System (OS).
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7What kind of memory can I use?
- 8Cannot print after a Windows 10 update (June 2020)
- 9Protect your Brother machine against unauthorised access over the network
- 10Delete print jobs from the print queue.
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Adjust color settings by using the custom setting in the printer driver
- 14The printer status is Offline or Paused.
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 17The color of printouts are not what I expected.
- 18"JAM MP TRAY" error appears on the LCD. What should I do?
- 19Can I print from DOS applications?
- 20How do I install additional memory?
- 21What driver package format is supported by my Linux distribution?
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Can I print on transparencies e.g. for overhead projectors?
- 27Can I use AirPrint with my Brother machine?
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29Change the printer driver settings (Windows/macOS)
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31The paper is skewed when it's printed.
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 34Is my Brother machine compatible with Windows Vista?
- 35The printer prints unexpectedly or it prints garbage.
- 36How do I replace the Belt Unit?
- 37How do I replace the Waste toner box?
- 38"JAM INSIDE" error appears on the LCD. What should I do?
- 39Printouts have a curl or wave.
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What are the expected yields of the consumables?
- 42What is the unprintable area per page?
- 43What is the BRAdmin Professional software used for?
- 44How do I adjust the print position of each color?
- 45Pre-Required Procedures (Linux)
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48White streaks or bands down the page.
- 49White lines or bands or ribbing across the page.
- 50How can I clean the corona wire of the drum unit?