FAQs & Troubleshooting
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226 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Load envelopes
- 4Replace Ink
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Install Starter Ink
- 9One or more of my colors are not printing (blank).
- 10Loading paper in the manual feed slot.
- 11No Ink Cartridge
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 14Scan a document and e-mail it as an attachment
- 15Cannot print after a Windows 10 update (June 2020)
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17What is Brother iPrint&Scan?
- 18Scan a document and save the scanned image to a folder on a local or network hard disk
- 19Can I print from or scan to Android™ Smartphone?
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22The printer status is Offline or Paused.
- 23"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Cannot Detect
- 27Confirm that a FAX I sent was received correctly.
- 28Enable the Brother machine's network interface.
- 29Load paper in the paper tray
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36Set up my Brother machine to forward the received faxes to another location.
- 37When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38Paper Jam
- 39Connect your Brother machine to your mobile device via a wireless router or access point.
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42I cannot make borderless prints.
- 43Ink Absorber Full
- 44Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 45Wrong Paper Size
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47What driver package format is supported by my Linux distribution?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)