FAQs & Troubleshooting
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345 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Curled (video instructions available)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Wrinkles or creases
- 7Page skewed
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Curled
- 10JAM INSIDE
- 11JAM TRAY 1
- 12REPLACE DRUM
- 13Reset the network settings to the factory default (video instructions available)
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18Store numbers on my Brother machine for easy dialing from the control panel.
- 19Curled or wavy
- 20Check Connection
- 21Turn the Toner Save mode on or off
- 22What driver package format is supported by my Linux distribution?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Black toner marks across the page
- 29Replace Toner
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Toner Low or Prepare New Toner Cartridge
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35Can I use voice mail on the same line as my Brother machine?
- 36Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 37Poor fixing
- 38Document Jam
- 39Reset the network settings to the factory default (video instructions).
- 40Ghost
- 41Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 42Discover the MAC address of the Brother network card
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Pre-Required Procedures (Linux)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Drum End Soon
- 50White lines down the page