FAQs & Troubleshooting
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226 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Load paper in the paper tray
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4Can I print from or scan to Android™ Smartphone?
- 5Load envelopes
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8Replace Ink
- 9Connect your Brother machine to your mobile device via a wireless router or access point.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12Confirm that a FAX I sent was received correctly.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Use voice mail on the same line as my Brother machine.
- 18Improve poor print quality.
- 19What is Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Forward a fax to another fax machine when my machine has a mechanical problem.
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Load photo paper
- 29Loading paper in the manual feed slot.
- 30Scan a document and save the scanned image to a folder on a local or network hard disk
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Ink Absorber Full
- 33The edge of glossy paper is smudged.
- 34The printer status is Offline or Paused.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Clean the paper pick-up rollers
- 37No Paper Fed
- 38What is the recommended paper?
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull