FAQs & Troubleshooting
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171 Results
- 1I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 4The machine does not print anything.
- 5An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 6The printer status is Offline or Paused.
- 7I cannot print from Mac OS X.
- 8When trying to print from Mac OS X the print queue is stopped.
- 9I cannot print from my computer via network (for Macintosh).
- 10What driver package format is supported by my Linux distribution?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Delete print jobs from the print queue.
- 15What kind of envelopes should I avoid?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17How do I perform a factory reset?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 20The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The paper is skewed when it's printed.
- 24What kind of labels and transparencies can I use?
- 25Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 26I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 27What kind of paper should I avoid?
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 30Print on envelopes.
- 31Can I print from or scan to an iPhone, iPod Touch or iPad?
- 32I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34What kind of memory can I use?
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Can I print from DOS applications?
- 37Can I print using the IPP protocol on Windows XP?
- 38How do I factory reset the Network Interface Card (NIC)?
- 39The printed letters are slanted, positioned incorrectly.
- 40What is Network Shared printing?
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 43Replace the drum unit
- 44Cannot print after a Windows 10 update (June 2020)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Print command (LPR) (Linux)
- 47I want to print using CUPS while keeping SELinux enabled. (Linux)
- 48Windows 10 Support Information
- 49How to identify your Operating System (OS).
- 50Change the printer driver settings (Windows / macOS)