FAQs & Troubleshooting
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303 Results
- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 3What driver package format is supported by my Linux distribution?
- 4The printer status is Offline or Paused.
- 5How do I improve the copy or fax quality?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8How do I install additional memory?
- 9Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 13How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 14Why doesn't the machine answer when receiving a call?
- 15How to identify your Operating System (OS).
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17Change the printer driver settings (Windows/macOS)
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 20How do I install the Optional Tray Unit?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Pre-Required Procedures (Linux)
- 23Verify if the Brother machine has a dial tone
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Delete print jobs from the print queue.
- 29Use the Universal Printer Driver for PCL
- 30What is Brother iPrint&Scan?
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 36Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 37How do I clear the message "Paper Jam Back" from the LCD display?
- 38What kind of memory can I use?
- 39Can I print from DOS applications?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43ControlCenter3 displays a blank screen at startup (Windows)
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.