FAQs & Troubleshooting
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305 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Page skewed
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Curled (video instructions available)
- 5REPLACE DRUM
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Curled or wavy
- 8Curled
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Jam Rear
- 12Hollow print
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14What driver package format is supported by my Linux distribution?
- 15Gray background
- 16How to identify your Operating System (OS).
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 20Black toner marks across the page
- 21How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24All black
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26What is Brother iPrint&Scan?
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32Change the printer driver settings (Windows/macOS)
- 33I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 34Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 35JAM INSIDE
- 36Faint
- 37Replace Toner
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39Can I print from or scan to Android™ Smartphone?
- 40Setup and use Brother PC-FAX receiving
- 41Clean the paper pick-up roller (video instructions available)
- 42Transfer faxes to the PC when my machine has a mechanical problem
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44What is the recommended paper?
- 45"Offline" appears on the Status Monitor.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47The printer status is Offline or Paused.
- 48Can I use voice mail on the same line as my Brother machine?
- 49Document Jam
- 50JAM TRAY 1