FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Use the Universal Printer Driver for PCL
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12The paper is skewed when it's printed.
- 13I am using Windows. When I print a document, the printed page is blank. What should I do?
- 14Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 15Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 16What can happen if the wrong paper is used in your machine.
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18The printer status is Offline or Paused.
- 19How to identify your Operating System (OS).
- 20The printer prints unexpectedly or it prints garbage.
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22Cannot print after a Windows 10 update (June 2020)
- 23I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25How can I change the printer settings?
- 26What is a "Generic PCL Driver"?
- 27What kind of paper can I use?
- 28What is the recommended paper?
- 29Can I print from or scan to Android™ Smartphone?
- 30What is the BRAdmin Professional software used for?
- 31What driver package format is supported by my Linux distribution?
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Protect your Brother machine against unauthorised access over the network
- 34The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 35Printouts have a curl or wave.
- 36How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 37I cannot connect to the print server using my web browser. What should I do?
- 38'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 41How can I activate/deactivate the Toner Save Mode?
- 42I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 43What is the Network Shared printing?
- 44Print a Printer Settings page.
- 45Open the Status Monitor
- 46Delete print jobs from the print queue.
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 49Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?