FAQs & Troubleshooting
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156 Results
- 1I am having issues with the paper feed. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5Why can't I print when an ink cartridge is empty?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7One or more of my colors are not printing (blank). What can I do?
- 8What driver package format is supported by my Linux distribution?
- 9Delete print jobs from the print queue.
- 10How to identify your Operating System (OS).
- 11Can I print using only the black ink cartridge when the Color cartridges have run out?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 13Pre-Required Procedures (Linux)
- 14How do I adjust the number of times my Brother machine rings before it answers?
- 15The printer status is Offline or Paused.
- 16How do I clear Machine Error 46?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18I cannot print from my computer via USB.
- 19Functions supported in the Windows 7 built-in drivers
- 20Verify if the Brother machine has a dial tone
- 21Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 22Can third party ink be used to refill the ink cartridges?
- 23How do I print on an envelope?
- 24How do I replace the Ink Cartridge?
- 25Change the printer driver settings (Windows/macOS)
- 26When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28Can I confirm that the FAX was sent correctly?
- 29Can I reduce the size of a received fax on this machine?
- 30The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39The edge of glossy paper is smudged.
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42Can I set my Brother machine to forward the faxes I receive to another location?
- 43Where is the USB port on the machine? I can't find it on the back of the unit.
- 44Clear the paper jam or printer jam.
- 45How do I know which receive mode to select?
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47How do I program the date and time?
- 48When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50Can I still receive faxes or calls when the machine is switched off?