FAQs & Troubleshooting
Popular |
320 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2How do I load paper?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11What is Brother iPrint&Scan?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13The printer status is Offline or Paused.
- 14Paper Jam
- 15Can I print from or scan to Android™ Smartphone?
- 16How do I know which side up my photo paper should be in the tray?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Load envelopes into my machine
- 19How do I factory reset the network settings?
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21I cannot remove red-eye.
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Improve poor print quality.
- 27When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30Document Jam
- 31Replace Ink
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 34One or more of my colors are not printing (blank).
- 35When I print, the pages are smudged with ink.
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37Protect your Brother machine against unauthorised access over the network
- 38What driver package format is supported by my Linux distribution?
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40Enable the Brother machine's network interface.
- 41Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42Cannot print after a Windows 10 update (June 2020)
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 45Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?