FAQs & Troubleshooting
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DCP-J925DW
320 Results
1.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
2.
How do I load paper?
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
10.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
11.
What is Brother iPrint&Scan?
12.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
13.
The printer status is Offline or Paused.
14.
Paper Jam
15.
Can I print from or scan to Android™ Smartphone?
16.
How do I know which side up my photo paper should be in the tray?
17.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
18.
Load envelopes into my machine
19.
How do I factory reset the network settings?
20.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
21.
I cannot remove red-eye.
22.
I still receive the error message "Paper Jam" after I removed the jammed paper.
23.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
24.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
25.
Print using only the black ink cartridge when the Color cartridges have run out.
26.
Improve poor print quality.
27.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
28.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
29.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
30.
Document Jam