FAQs & Troubleshooting
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264 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2I cannot find some option in the Printing preferences. (For Windows)
- 3Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4Scan and save a document in PDF format (Scan to File)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Load paper in the paper tray
- 14What driver package format is supported by my Linux distribution?
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17How to identify your Operating System (OS).
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19What is Brother iPrint&Scan?
- 20Can I print from or scan to Android™ Smartphone?
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Replace Ink
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25How do I load envelopes into my machine?
- 26Locate files scanned with ControlCenter3 (For Windows)
- 27The printer status is Offline or Paused.
- 28Cannot print after a Windows 10 update (June 2020)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39The edge of glossy paper is smudged.
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42One or more of my colors are not printing (blank). What can I do?
- 43Change the printer driver settings (Windows/macOS)
- 44No Paper Fed
- 45How do I know which side up my photo paper should be in the tray?
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47Paper Jam
- 48When I print, the pages are smudged with ink. What should I do?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Wireless setup is requesting a WPS PIN to complete the setup