FAQs & Troubleshooting
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DCP-J315W
264 Results
1.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
2.
I cannot find some option in the Printing preferences. (For Windows)
3.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
4.
Scan and save a document in PDF format (Scan to File)
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
7.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
Download a file from the "Downloads" section and save it to Windows 8 computer.
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
Load paper in the paper tray
14.
What driver package format is supported by my Linux distribution?
15.
I cannot print using my Brother machine on a wireless network (Mac)
16.
Print using only the black ink cartridge when the Color cartridges have run out.
17.
How to identify your Operating System (OS).
18.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
19.
What is Brother iPrint&Scan?
20.
Can I print from or scan to Android™ Smartphone?
21.
Where can I get FaceFilter Studio and what can I do with this application?
22.
I cannot save a file downloaded from the Brother support website (For Windows)
23.
Replace Ink
24.
Scan from the Brother iPrint&Scan application using Windows Phone.
25.
How do I load envelopes into my machine?
26.
Locate files scanned with ControlCenter3 (For Windows)
27.
The printer status is Offline or Paused.
28.
Cannot print after a Windows 10 update (June 2020)
29.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
30.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)