FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 11How do I clear the message "Jam MP Tray" from the LCD display?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Delete print jobs from the print queue.
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16How do I clear the message "Jam Rear" from the LCD display?
- 17Can I use AirPrint with my Brother machine?
- 18How do I improve the color density? (Print Calibration)
- 19How do I clear the message "Jam Inside" from the LCD display?
- 20Nothing is printed on the page or some colors are missing.
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Printouts have wrinkles.
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Tips for copy/scanning and preventing document jams
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 32I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 33Spots are printed at 75mm.
- 34What can happen if the wrong paper is used in your machine.
- 35What is the recommended paper?
- 36How do I install additional memory?
- 37Vertical colored streaks or bands appear on the page.
- 38Pre-Required Procedures (Linux)
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44Color around the edge of printing is incorrect.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46The printer status is Offline or Paused.
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Protect your Brother machine against unauthorised access over the network