FAQs & Troubleshooting
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206 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Pre-Required Procedures (Linux)
- 4Change the printer driver settings (Windows/macOS)
- 5I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8I am having issues with the paper feed. What can I do?
- 9Delete print jobs from the print queue.
- 10The printer status is Offline or Paused.
- 11Can I print from or scan to Android™ Smartphone?
- 12The edge of glossy paper is smudged.
- 13Scan and save a document in PDF format (Scan to File)
- 14Scan an image and insert it in a Windows XP application
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17How do I print on an envelope?
- 18I'm using Macintosh®. What are the settings in the Scanner window used for?
- 19Cannot print after a Windows 10 update (June 2020)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21How do I clear Machine Error 46?
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 24Can third party ink be used to refill the ink cartridges?
- 25Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27I'm using Macintosh. What is the PreScan option used for?
- 28What driver package format is supported by my Linux distribution?
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30How to identify your Operating System (OS).
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Which E-mail packages are compatible with ControlCenter3?
- 34I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36Scan a document using "Scanner and Camera Wizard" in Windows XP
- 37Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 38Why can't I print when an ink cartridge is empty?
- 39Configure and use the Scan Key Tool (Linux)
- 40I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 41Uninstall printer drivers (Linux)
- 42When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 43Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45How do I program the date and time?
- 46How do I replace the Ink Cartridge?
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)